The Sporty Team - SportyCare - VIP Support

SportyCare VIP support 

In most cases, Sporty provides a "Fair Use" amount of Second Level Support. This means that if you need help and can't find the solution, we'll provide the answer for you.

If you don't have a Second Level Support arrangement with Sporty or if your requirements exceed what is deemed to be "Fair Use" you are encouraged to either subscribe to SportyCare or to simply pay for extra ad-hoc support as you need it.

SportyCare offers additional training and support for your organisation on an ongoing basis. You simply let us know how many hours of SportyCare support you'd like, and for how long (minimum of 2 hours per month for 3 months). For example, this could be 4 hours per month for 6 months or it could be 50% of one full time equivalent (FTE) staff member. 

You'll then receive elevated status with our friendly Support, Training and Helpdesk teams, along with proactive support and check-ins. 

Think of it as the 'Koru Lounge' of support.​​​​​​​​​​​​​​




​​​​​​​SportyCare is recommended for organisations that are newly adopting Sporty services, as well as for organisations already using Sporty that have...

Changes in staff or volunteers 

The people within roles change over time. Sometimes it's not easy or possible for a previous administrator to fully train or induct a new person. SportyCare helps solve this.
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Multiple administrators

If your organisation has more than one administrator, you may find people become specialists in their own area, so you can get caught short when a person is away unwell or on annual leave.
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Multiple Sporty services

SuperCRM Member Manager, SKED competition management, TeamBuilder team entry system, Website builder, eNewsletters, online payments, and much more. 
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Large or complex  competitions or events

When you are putting together your competitions or events, getting it right is important to hundreds or  even thousands of people.​ Let our team help you.

High customer focus

If it's important that your organisation provides a high level of service for your stakeholders and community, then SportyCare's expert assistance gives the confidence you need.

Need for training or a refresher

The Sporty platform is constantly evolving, with new features and functionality released every fortnight. A regular refresher or periodic training session ensures you're getting the most out of the service.​​​​​

To be clear, most Sporty clients that subscribe to paid services directly or through their governing organisation already qualify for Second Level Support are are able to email the Sporty support team at support@sportsground.com or call 0800 777 876 during NZ office hours and enter your PIN to get expert assistance.

However, subscribing to SportyCare allows our teams to give an organisation extra time, support care and attention. SportyCare is a proactive support package designed to lift the capability of your organisation and take work away from you, potentially saving you hours of your own time.

Most governing organisations do not have the resources or systems to provide First Level Support (eg a Helpdesk) for their communities. SportyCare lets your organisation out-source this sort of function to the Sporty team.

Specialists from Sporty understand the platform inside and out - you may find it quicker and easier to ask an expert than work through a User Guide.

SportyCare Pricing

  • SportyCare is priced at $75 + GST per hour for a pre-agreed number of hours per month, normally invoiced quarterly or annually in advance.

  • You can customise your SportyCare subscription based upon your organisation's needs (minimum of 2 hours per month for 3 months). Note that unused support hours do not carry forward to the next month.
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  • SportyCare gives you peace of mind.

  • ​​​​​​​​​​​​​​Never feel awkward asking for support - know that you have a pre-agreed allocation for your organisation.


Prefer to pay for extra support on an ad-hoc basis instead?

If you prefer not to commit to a subscription plan for extra support, you can simply procure ad-hoc support on a "time & materials" basis. This is available at the rate of $67.50 + GST per half hour (or part thereof). It is charged in 30 minute minimum blocks, so something that takes 10 minutes will incur a charge of $67.50 + GST and support or training that takes 50 minutes will be charged at $135 + GST.  Each new support request or contact is charged individually. So if you contact us twice in the same day about two different matters and each takes 10 minutes of support time, the charge will be 2 x $67.50 = $135 + GST.

Note that the time required for our team to investigate and report back to you is included in addition to the time consumed by your initial contact.

The pricing above is for support during business hours which are 8:30am - 5:00pm Monday to Friday (excluding public holidays). However, out-of-hours support may be required for events such as weekend tournaments when administrators need immediate assistance with urgent queries that cannot be resolved through the online support portal.

Out-of-hours support can also be arranged upon prior request, such as to have someone on call to help if needed during a weekend tournament or event. This support is subject to the availability of Sporty staff so we recommend you book well in advance of your event.

Pricing for out-of-hours support is an on-call charge of $270 + GST per day, which includes up to 30 minutes of support. After that, the same rate described above for ad-hoc support is chargeable in addition to the on-call charge. Note that there may be an additional charge for out-of-hours support on public holidays such as Easter weekend.

Additional SKED training sessions are $135 + GST.

To procure this additional support, please contact support@sportsground.com or talk with a Sporty sales representative on 0800 777 874.

People within organisations change. Staff or volunteers may move on. This is where SportyCare comes in. Rest assured that whoever becomes involved in using your Sporty platform will have extra VIP support from our exceptional team.