Each team chat can only be started by a team manager, coach, or scorer/admin for a team. That person needs to firstly login to the Live Scoring App as a Scorer/Official and use a Scorer Code to access the team in the Live Scoring App (they only need to do this once).

They can then start a chat by tapping the Chat2Team speech bubble that appears in their game summary screen. When they send their first instant message it will automatically email instructions and a unique Chat PIN code to each team member.

If you are a team manager, coach or admin and you do not have access to the Live Scoring App for your team, ask your club or school for the Scorer Code for your team and then click the Scorer/Official Login button to register and enter your Scorer Code. Clubs/schools can find the Scorer Code for each team when they click on the team in their TeamBuilder utility from Sporty. 

Only members of a team can join the chat for that team. The only way to add people is for them to firstly become a registered member of the team. This could be as a player, coach, manager, scorer or administrator. Once they have officially joined your team, they will automatically be emailed a Chat PIN the next time a team member uses Chat2Team.

If the Chat2Team button is not visible in your Live Scoring App from Sporty, then Chat2Team may not yet have been enabled for your game day app. Please have your club/school contact the organiser of your competition to get Chat2Team enabled.

Only people who are officially registered as belonging to a team can access the chat for that team. The team chat is visible to all team members, which enables community moderation of chat content by the entire team. Team members cannot have private conversations without - the whole team sees every message. This makes chats transparent and manageable.

Chat2Team also avoids the privacy issues associated with other apps. For example, Facebook Messenger requires people to firstly have a Facebook account which some people do not want (or do not know how to make private). Messenger also exposes individuals to private messages without transparency to the full team. And using WhatsApp requires sharing of mobile numbers, which some people prefer not to do. Chat2Team solves these concerns.

Ask your coach, team manager or whoever has scorer access to the Live Scoring App for your team to tap the Chat2Team button and start a chat. This will automatically email instructions and a link to download the app to everyone in the team. Follow the instructions in the email to get started. They can also use the app to email out a Chat PIN that can be used to access Chat2Team.

All team chats and groups are automatically permanently deleted at the end of each season.

Yes. Firstly, access is only granted via the email address on each player’s registration record. For children, this email address normally belongs to the parent/caregiver instead of the child. This enables parents/caregivers to join the chat on behalf of their child so they can keep informed and respond to team managers/coaches if they wish. Secondly, if the email address on a registration record belongs to your child, you can ask the team manager/coach to disable Chat2Team for your child if you wish.

No. Each Chat PIN is unique to each individual team member. A Chat PIN lets you join the team chat using the identify of a known team member. Do not share your Chat PIN with anyone unless you want them to be able to chat on your behalf, such as your parent or caregiver.

Note that your team manager or scorer can always disable your Chat PIN and click to send you a new one if you wish.

Yes. Parents/caregivers can use the same Chat PIN as their child to join the team chat. If they send messages, they will appear to come from that child in the chat.

Yes. Each email contains a link you can click to unsubscribe and no longer receive further emails.

Yes. You can use the Chat PIN and instructions in one of the original emails you were sent. Alternatively, you can ask your team manager, coach or scorer to send you a fresh Chat PIN from their app.

You have complete control over the notification settings of the app through your phone settings, the same as for any other app. So you can disable pop-ups and audible alerts for Chat2Team through your main phone settings if you wish.

Sports registrations are meant to be completed by the participant (or by the parent/caregiver for minors). This is because the person completing the form is required to directly accept the legal terms of registration. However, we’ve heard of a school sports coordinator that has registered students with the sports coordinator’s own email address for all records. This means that each email containing the Chat PIN for each team member will be emailed to the sports coordinator. In this example, the sports coordinator could still let each participant know their Chat PIN and this can be entered in combination with the sports coordinator’s email address to allow each participant to claim their own Team2Chat identity and join the chat.

Yes, tap the name of your team where it appears at the top of the chat screen to see your team members. Tap the team member to see the option to disable their access to Chat2Team.

Yes, tap the name of your team where it appears at the top of the chat screen to see your team members. Tap the team member to see the option to email them a new Chat PIN so they can access Chat2Team.